Store Supervisor - Lead Retail Experience & Team (Bonus Potential)

Carpenter Canada Co.; Virginia (MN); On-site; USD 24,796 - 31,684; Full time

Benefits offered by this job

Salary plus monthly bonus

Medical, vision, dental insurance

Employee discount

401k program

Paid Time Off

Job summary

Casper is seeking a Store Supervisor for Tysons Corner, VA to lead daily store operations and mentor the sales team. You will partner with the Store Manager to deliver a customer-centric, consultative sales culture across floor operations and training standards.

You will drive smooth store performance, oversee inventory, and implement Casper HQ initiatives to elevate the offline retail experience. A fast-paced, collaborative environment awaits.

Qualifications

• 1-2 years experience as a people leader in a retail, sales, customer service or hospitality industry, with at least 3+ years in a customer-facing role
• Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent
• Deep understanding of service excellence in a consumer environment
• Outstanding communication skills with the ability to build consensus
• Financial management experience preferred
• Desire to work in a fast paced, entrepreneurial environment
• Hours: minimum 40 hours per week including weekends
• Ability to move boxes up to 150 lbs and stand all day

Responsibilities

• Assume managerial duties in the absence of the Store Manager/Associate Store Manager, including store opening/closing, upholding visual brand standards, maintaining safe working conditions and facilities maintenance
• Help lead and advise associate team on sales floor with goal driven approach
• Lead by example and contribute to a culture of ownership, continuous improvement, and goal achievement
• Maintain training standards on the sales floor; ensure the team has both product and systems expertise
• Help find ways to improve store operations and to improve overall customer experience
• Ensure that the product and promotion schedule is in line with casper.com and help implement any initiatives from Casper HQ
• Oversee inventory management. Inform all associates of product levels & shortages and assist leadership team in cycle counts and replenishment process
• Help Casper reinvent retail by creating unique, optimal retail experiences
• Be a constant ambassador of our core values and mission statement by providing and sharing great customer experiences, new messaging, ideas and feedback

Skills

People leadership

Customer service

Communication

Problem solving

Financial management

Job description

Casper is seeking a Store Supervisor for Tysons Corner, VA to lead daily store operations and mentor the sales team. You will partner with the Store Manager to deliver a customer-centric, consultative sales culture across floor operations and training standards.

You will drive smooth store performance, oversee inventory, and implement Casper HQ initiatives to elevate the offline retail experience. A fast-paced, collaborative environment awaits.