Store Supervisor – Lead Sleep Retail & Customer Experience

Carpenter Co.; West Hartford (CT); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Salary plus monthly bonus

Employee discount

Paid time off

Paid sick time

Referral program

Job summary

Casper is seeking a Store Supervisor to help oversee daily operations and lead the sales floor with a customer-first approach. You will work alongside the Store Manager to uphold visual standards, manage openings and closings, and ensure a safe, efficient store environment.

You will develop a high-performing team, maintain training on products and systems, and drive continuous improvement in the in-store experience.

Qualifications

• 1-2 years experience as a people leader in a retail, sales, customer service or hospitality industry, with at least 3+ years in a customer-facing role
• Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through the fast-paced environments
• Deep and demonstrated understanding of service excellence in a consumer environment
• Outstanding communication skills with a knack for building consensus via influence
• Naturally curious and solves problems with grace and optimism
• Financial management experience preferred
• The desire to work in a fast paced, entrepreneurial environment - understands the importance of experimentation and iteration
• Available to work at minimum 2 days a week with weekend availability
• Ability to move boxes weighing up to 150 lbs and be on your feet all day

Responsibilities

• Assume managerial duties in the absence of the Store Manager/Associate Store Manager, including store opening/closing, upholding visual brand standards, maintaining safe working conditions and facilities maintenance
• Help lead and advise associate team on sales floor with goal driven approach
• Lead by example and contribute to a culture of ownership, continuous improvement, and goal achievement
• Maintain training standards on the sales floor; ensure the team has both product and systems expertise
• Help find ways to improve store operations and to improve overall customer experience
• Ensure that the product and promotion schedule is in line with casper.com and help implement any initiatives from Casper HQ
• Oversee inventory management. Inform all associates of product levels & shortages and assist leadership team in cycle counts and replenishment process
• Help Casper reinvent retail by creating unique, optimal retail experiences
• Be a constant ambassador of our core values and mission statement by providing and sharing great customer experiences, new messaging, ideas and feedback

Skills

Leadership

Customer service

Sales acumen

Communication skills

Problem solving

Tools

POS systems

Job description

Casper is seeking a Store Supervisor to help oversee daily operations and lead the sales floor with a customer-first approach. You will work alongside the Store Manager to uphold visual standards, manage openings and closings, and ensure a safe, efficient store environment.

You will develop a high-performing team, maintain training on products and systems, and drive continuous improvement in the in-store experience.