Store Supervisor - Lead Team & Elevate Customer Experience

COS; Skokie (IL); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Staff discount

HIP program (Incentive)

Employee assistance program

Vacation/Wellness and Parental Pay

Job summary

COS is seeking a Supervisor to lead a high-performing retail team in a dynamic store environment in the United States. The role emphasizes delivering excellent customer experiences, coaching assistants, and ensuring smooth opening/closing procedures.

The ideal candidate will have retail/hospitality experience, strong communication, and a passion for products, with a flexible, proactive approach to daily operations and customer interactions. Competitive compensation and benefits are provided.

Qualifications

• Previous experience in retail/hospitality and store operations.
• Customer-focused with commitment to service excellence.
• Genuine interest in products and ability to convey passion to customers.
• Adaptable and responsive to changing priorities and requests.
• Proactive with initiative and ability to get things done.
• Strong communication, listening, and people-skills.

Responsibilities

• Deliver an outstanding customer experience with styling advice and product knowledge.
• Lead store opening/closing procedures and support management.
• Interpret sales data and collaborate with leadership to optimize performance.
• Inspire and supervise sales team to maintain exceptional service standards.
• Oversee day-to-day store operations including delivery, replenishment, and floor coverage.
• Act as a COS ambassador, upholding brand values in every interaction.

Skills

Retail experience

Customer service

Strong communicator

Adaptable

Proactive

Eager to learn

Job description

COS is seeking a Supervisor to lead a high-performing retail team in a dynamic store environment in the United States. The role emphasizes delivering excellent customer experiences, coaching assistants, and ensuring smooth opening/closing procedures.

The ideal candidate will have retail/hospitality experience, strong communication, and a passion for products, with a flexible, proactive approach to daily operations and customer interactions. Competitive compensation and benefits are provided.