Store Supervisor: Lead Service, Style & Team

COS; New York (NY); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

25% staff discount

H&M Incentive Program (HIP)

Employee assistance program

Vacation/Wellness, Holiday, and Paren

Job summary

COS is seeking a Store Supervisor in New York to lead a team and deliver outstanding customer experiences at our flagship location. You will coach staff, manage opening/closing tasks, monitor sales data, and ensure smooth day-to-day operations while upholding COS standards.

The role emphasizes active engagement with customers, product knowledge, and a welcoming store atmosphere. We offer competitive pay and employee benefits in a dynamic fashion retail environment.

Qualifications

• Previous experience in retail/hospitality with knowledge of store operations, including opening and closing procedures and stock deliveries.
• Customer-focused: you enjoy engaging with people and are committed to delivering excellent service.
• Product passion: you have a genuine interest in the products and love sharing that enthusiasm with customers.
• Adaptable and flexible: able to adjust to changing priorities and customer requests.
• Action-oriented: proactive and driven to take initiative and get things done.
• Strong communicator: listens to understand needs and perspectives.
• Eager to learn: open to feedback and growth opportunities.
• This is a Full Time position with a contract of 32 - 40hours a week.
• Compensation: $23.56-$26.72

Responsibilities

• Delivering an excellent customer experience through styling advice, good product knowledge, and an engaging store environment.
• Taking responsibility for store opening and closing procedures, while supporting the wider management team as needed.
• Interpreting sales data and collaborating with store leadership to optimize the store's commercial performance.
• Leading and inspiring a team of sales assistants to uphold exceptional service standards.
• Overseeing day-to-day store operations such as deliveries, replenishment, and shopfloor coverage.
• Acting as a brand ambassador, embodying COS values in every customer interaction.

Skills

Retail leadership

Customer service

Strong communicator

Adaptable

Proactive

Learning mindset

Job description

COS is seeking a Store Supervisor in New York to lead a team and deliver outstanding customer experiences at our flagship location. You will coach staff, manage opening/closing tasks, monitor sales data, and ensure smooth day-to-day operations while upholding COS standards.

The role emphasizes active engagement with customers, product knowledge, and a welcoming store atmosphere. We offer competitive pay and employee benefits in a dynamic fashion retail environment.