Store Supervisor: Lead, Coach & Elevate Experience

The North Face; Durham (NC); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Annual incentive plan

Sales incentive

Commission potential

Job summary

The North Face is seeking a Supervisor in Durham, NC to lead and support the store leadership team, coach associates, and drive an exceptional customer experience. You will work with the Store Manager to maximize profitability, uphold brand standards, and foster an inclusive team culture in a fast-paced retail setting.

This role emphasizes mentoring, strong communication, and hands-on involvement with daily operations, merchandising, and loss prevention to ensure safe, efficient store

Qualifications

• 1+ years of retail or store leadership experience in a fast-paced, customer-focused environment.
• High School Diploma or equivalent preferred; hands-on achievements matter most.

Responsibilities

• Deliver a high level of personalized customer engagement through genuine interactions.
• Help the store team achieve and exceed sales goals by monitoring progress against KPIs and individual goals.
• Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.
• Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
• Supervise daily store operations, including opening and closing procedures, floor coverage, and task delegation.
• Support stockroom operations by organizing inventory, processing shipments, and ensuring timely product flow to the sales floor.
• Assist in training and onboarding new team members; provide ongoing feedback and support.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
• Support inventory integrity through proper shipping, receiving, and loss prevention practices.
• Promote community engagement by participating in local initiatives and events.
• Uphold company policies, safety standards, and operational procedures.
• Foster a positive and inclusive store environment that encourages creativity, collaboration, and learning.

Skills

Retail leadership

Customer engagement

Coaching

Communication

Merchandising

Store operations

Inventory/stockroom

Education

High School Diploma or equivalent

Tools

Retail software tools

Job description

The North Face is seeking a Supervisor in Durham, NC to lead and support the store leadership team, coach associates, and drive an exceptional customer experience. You will work with the Store Manager to maximize profitability, uphold brand standards, and foster an inclusive team culture in a fast-paced retail setting.

This role emphasizes mentoring, strong communication, and hands-on involvement with daily operations, merchandising, and loss prevention to ensure safe, efficient store