Retail Supervisor: Lead & Elevate Customer Experience

Vans; Tucson (AZ); On-site; USD 23,000 - 34,000; Full time

Job summary

The North Face is seeking a Supervisor to support the store leadership team in delivering an exceptional customer experience. You will coach associates, manage daily operations, and help maximize profitability while upholding brand standards across merchandising and service.

Ideal candidates have 1+ years in retail or store leadership, strong communication, and the ability to work in a fast-paced environment. High school diploma or equivalent preferred.

Qualifications

• Foundational sales and leadership skills expected in a fast-paced retail environment.
• Strong coaching, mentoring, and people-management abilities.
• Excellent verbal and written communication across levels.

Responsibilities

• Deliver personalized customer engagement and exceed sales goals.
• Support store leadership in daily operations and profitability.
• Model selling behaviors and promote consumer-centric service.
• Coach and develop associates to meet productivity targets.
• Supervise opening/closing, floor coverage, and task delegation.
• Assist inventory and stockroom processes to ensure product flow.

Skills

Results-driven

Coaching & development

Verbal & written communication

Adaptability

Independent work

MS Office / retail software

Education

High school diploma or equivalent

Job description

The North Face is seeking a Supervisor to support the store leadership team in delivering an exceptional customer experience. You will coach associates, manage daily operations, and help maximize profitability while upholding brand standards across merchandising and service.

Ideal candidates have 1+ years in retail or store leadership, strong communication, and the ability to work in a fast-paced environment. High school diploma or equivalent preferred.