Retail Supervisor: Lead Teams, Elevate Customer Experience

TNF; Durham (NC); On-site; USD 24,000 - 33,000; Full time

Benefits offered by this job

Annual incentive plan

Sales commission potential

Medical plan

Job summary

The North Face in Durham, NC is seeking a Supervisor to lead and develop a fast-paced store team. You’ll coach associates, support the leadership group, and ensure top-notch customer engagement and store standards.

In this role you will drive sales, manage daily operations, and uphold brand directives while fostering an inclusive, high-performing culture. A minimum of 1+ years in retail leadership is preferred.

Qualifications

• 1+ years of retail or store leadership experience in a fast-paced environment.
• Proven ability to drive results through store teams and exceed sales goals.
• Strong verbal and written communication with ability to influence across levels.
• Comfortable with retail software tools and basic tech.

Responsibilities

• Deliver a high level of personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against KPIs.
• Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
• Supervise daily store operations including opening/closing, floor coverage, and task delegation.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
• Foster an inclusive team culture and support store profitability.

Skills

Store leadership

Coaching

Team building

Communication

Goal orientation

Education

High School Diploma or equivalent

Job description

The North Face in Durham, NC is seeking a Supervisor to lead and develop a fast-paced store team. You’ll coach associates, support the leadership group, and ensure top-notch customer engagement and store standards.

In this role you will drive sales, manage daily operations, and uphold brand directives while fostering an inclusive, high-performing culture. A minimum of 1+ years in retail leadership is preferred.