Store Supervisor & Team Coach — Elevate Customer Experience

Vans; Indianapolis (IN); On-site; USD 23,000 - 33,000; Part time

Benefits offered by this job

Annual incentive plan

Sales incentive potential

Commission eligibility

Job summary

The North Face is seeking a results-driven Supervisor to support the store leadership team and deliver an in-class customer experience. You will coach and develop associates, uphold merchandising standards, and drive store profitability while fostering an inclusive team culture.

In partnership with the Store Manager and Assistant Store Manager, you will oversee daily operations, stockroom processes, and onboarding of new team members.

Qualifications

• Strong store leadership experience in a fast-paced retail environment.
• Proven ability to coach, motivate, and build high‑performing diverse teams.
• Excellent verbal and written communication; ability to influence at all levels.
• Capable of managing priorities and maintaining policy compliance.

Responsibilities

• Deliver a high level of personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against KPIs.
• Model selling behaviors and foster a consumer-centric mindset during customer interactions.
• Coach and develop associates to meet productivity goals and deliver strong service.
• Supervise daily store operations, including opening/closing and floor coverage.
• Oversee stockroom operations, organize inventory, and ensure timely product flow.
• Assist in training new team members and provide ongoing feedback.
• Maintain visual merchandising standards and product replenishment per brand directives.
• Support inventory integrity through proper shipping, receiving, and loss prevention.

Skills

Store leadership

Coaching & development

Customer engagement

Communication (verbal/written)

Retail software tools

Education

High School Diploma or equivalent

Tools

Word processing

Spreadsheets

Job description

The North Face is seeking a results-driven Supervisor to support the store leadership team and deliver an in-class customer experience. You will coach and develop associates, uphold merchandising standards, and drive store profitability while fostering an inclusive team culture.

In partnership with the Store Manager and Assistant Store Manager, you will oversee daily operations, stockroom processes, and onboarding of new team members.