Store Manager: Lead High-Impact Customer Experience

icebreaker; Central Valley (NY); On-site; USD 77,000 - 96,000; Full time

Benefits offered by this job

Sales incentives

Incentive plan

Job summary

The North Face is seeking a Store Manager in a fast-paced retail setting to lead store operations, drive sales performance, and cultivate a high-performing, inclusive team culture. You will champion brand values, ensure operational excellence, and deliver memorable customer interactions.

Ideal candidates bring 3–5 years of retail management experience, strong coaching skills, and a passion for customer service. This role offers incentives and benefits through VF Corporation.

Qualifications

• 3–5 years of related professional/retail management experience.
• High School diploma required; an associate’s degree is preferred.
• Undergraduate or graduate degrees are valued but not required.

Responsibilities

• Model exceptional customer service and selling behaviors.
• Achieve and exceed sales goals with the store team.
• Lead recruitment, onboarding, performance evaluations, promotions, and terminations.

Skills

Customer service

Leadership

Coaching & mentoring

People management

Communication

Education

High School diploma

Associate’s degree preferred

Tools

Retail software tools

Job description

The North Face is seeking a Store Manager in a fast-paced retail setting to lead store operations, drive sales performance, and cultivate a high-performing, inclusive team culture. You will champion brand values, ensure operational excellence, and deliver memorable customer interactions.

Ideal candidates bring 3–5 years of retail management experience, strong coaching skills, and a passion for customer service. This role offers incentives and benefits through VF Corporation.