Retail Supervisor: Lead, Coach & Elevate CX

icebreaker; Allen (TX); On-site; USD 2,425,000 - 3,637,000; Part time

Benefits offered by this job

Annual incentive plan

Sales incentive or commission

Job summary

The North Face is seeking a Supervisor to support the store’s leadership team and drive a best-in-class customer experience. You will lead by example, coach and develop associates, and ensure operational excellence across customer engagement, merchandising, and store standards.

You will partner with the Store Manager to maximize store profitability, foster an inclusive team culture, and contribute to the store’s overall success in a fast-paced retail environment.

Qualifications

• Ability to lead a store leadership team and deliver exceptional customer service.
• Strong coaching and development skills for associates.
• Excellent verbal and written communication.
• Comfort with using store software tools and standard office software.

Responsibilities

• Deliver high level of personalized customer engagement through genuine interactions.
• Support the store team in achieving sales goals by monitoring progress against KPIs.
• Model selling behaviours and foster a consumer-centric mindset.
• Coach and develop associates to meet productivity goals.
• Supervise daily store operations including opening/closing, floor coverage and task delegation.
• Support stockroom operations by organizing inventory and processing shipments.

Job description

The North Face is seeking a Supervisor to support the store’s leadership team and drive a best-in-class customer experience. You will lead by example, coach and develop associates, and ensure operational excellence across customer engagement, merchandising, and store standards.

You will partner with the Store Manager to maximize store profitability, foster an inclusive team culture, and contribute to the store’s overall success in a fast-paced retail environment.