Store Supervisor - Flexible Hours, Benefits Eligible

The Honey Baked Ham Company, LLC; Mayfield Heights (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Flexible hours

Employee discounts

Job summary

The Honey Baked Ham Company, LLC is seeking a Store Supervisor to lead daily store operations, supervise staff, and ensure top-notch customer service in our Mayfield Heights location. You will manage opening/closing, scheduling, training, and performance coaching while maintaining product quality and safety standards.

Ideal candidates bring 2 years of restaurant or service-industry experience with supervisory exposure, a high school diploma, basic computer skills, and a valid driver’s license

Qualifications

• High school diploma or equivalent is required.
• Basic computer skills including Word, Excel and Outlook.
• 2 years of restaurant or service industry experience desirable and prior supervisory experience recommended.
• Valid driver's license and reliable transportation for catering orders/deliveries.
• Understanding of production facility operations (1–2 years recommended).

Responsibilities

• Manage Store Operations as assigned by Manager and assume all operational control in the absence of Manager.
• Assist in hiring and training of all associates and ensure expectations for each position are met.
• Be able to effectively work and train all positions in both the front and back of the house.
• Performs various administrative functions i.e banking and scheduling meeting.
• Coaches associates using established processes and tools including Huddles, Observation checklists, and Ham Evaluations.
• Execute store opening/closing procedures and daily/weekly reports.
• Manage/monitor labor and adjust staffing based on the demands of the business.
• Monitor production and sales efficiencies including wait times, yields and product quality.
• Ensures proper sanitation procedures are followed including hand dip, hair nets, gloves and aprons. Ensures proper use of equipment. Monitors stocking and clean up duties.
• Ensures FIFO rotation of all product in FOH and BOH including unproduced and produced hams and turkeys.
• Handles complaints with 100% Customer satisfaction according to Company policy.
• Participate in catering and gifting sales and fulfillment in all B2B and Catering processes.
• Lead merchandising transition from promotion to promotion and ensures proper Holiday and non-Holiday set up.

Skills

Supervisory experience

Team leadership

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Job description

The Honey Baked Ham Company, LLC is seeking a Store Supervisor to lead daily store operations, supervise staff, and ensure top-notch customer service in our Mayfield Heights location. You will manage opening/closing, scheduling, training, and performance coaching while maintaining product quality and safety standards.

Ideal candidates bring 2 years of restaurant or service-industry experience with supervisory exposure, a high school diploma, basic computer skills, and a valid driver’s license