Store Supervisor & Customer Experience Leader

Johnny’s Markets; Caledonia (MI); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Annual raises

Health insurance

Flex spending account

Life insurance

401K with match

Paid time off

Job summary

Johnny’s Markets in Michigan seeks an Assistant Store Manager to lead customer service, oversee HR duties, and keep store operations running smoothly across second and third shifts when the Store Manager is away.

You’ll guide your team, manage scheduling, and work with suppliers while ensuring compliance with policies and laws. Training, payroll, and store presentation are key duties along with driving sales and controlling costs.

Qualifications

• Strong communication skills to interact with employees, customers, supervisors, and vendors.
• Ability to pay close attention to detail, adapt well to change, and multi-task every day.
• A college degree or two years of related experience and/or training, or the equivalent combination.
• Basic computer and software knowledge (Microsoft Word, Excel, and email).
• Willingness to work any area of the store when needed and operate a computerized register.

Responsibilities

• Set the bar for your store’s customer service, helping your team treat every Johnny’s customer with the friendly, polite, and efficient service they deserve.
• Provide guidance to keep your team and your store looking their best.
• Handle HR duties including training, scheduling, and supervising your team, while following Johnny’s HR policies and all applicable employment laws.
• Follow Johnny’s goals to maximize your store’s sales while controlling operating expenses.
• Partner with our suppliers and other vendors in a professional way.
• Address any complaints promptly and politely to keep Johnny’s customers happy.
• Stay up on your store’s bookwork and related tasks, sharing documents with Johnny’s home office.

Skills

Strong communication

Attention to detail

Multi-tasking

Education

College degree or 2 years related experience

Tools

Microsoft Word

Microsoft Excel

Email

Job description

Johnny’s Markets in Michigan seeks an Assistant Store Manager to lead customer service, oversee HR duties, and keep store operations running smoothly across second and third shifts when the Store Manager is away.

You’ll guide your team, manage scheduling, and work with suppliers while ensuring compliance with policies and laws. Training, payroll, and store presentation are key duties along with driving sales and controlling costs.