Store Supervisor: Banking Lead & Customer Growth

TD; Tennessee; On-site; USD 50,000 - 70,000; Full time

Job summary

TD Bank US in Bedford, MA is seeking a Store Supervisor to oversee day-to-day operations, ensure policy compliance, and drive exceptional service. You will supervise tellers and platform activity, handle customer escalations, and lead the team to deliver personalized, compliant financial support.

Ideal candidates have a HS diploma or GED, 2+ years in customer or sales roles, and proven supervisory ability. Notary is preferred; strong communication and organizational skills are essential.

Qualifications

• HS Diploma or GED is required; undergraduate degree preferred.
• Minimum 2+ years related experience in customer-facing roles or sales.
• Notary License is preferred.
• Previous supervisory experience with direction, decision making and coaching.
• Proven ability to meet and exceed customers’ expectations.
• Strong multitasking and organizational skills in a fast-paced store environment.

Responsibilities

• Supervise day-to-day team activities to ensure operational excellence.
• Drive, reinforce, and demonstrate meeting Operational, Customer and Sales objectives.
• Manage the Store in the absence of the manager, including teller side, platform and escalations.
• Lead, coach, and develop the team on delivering effective customer service and advice.
• Utilize CRM tools and manage relationships to deepen needs-based conversations.
• Ensure compliance with Bank policies and regulatory guidelines.

Skills

Supervisory skills

Customer service

Leadership

Communication skills

Organizational skills

Coaching

Education

HS Diploma or GED required

Undergraduate degree preferred

Tools

Outlook

Lotus Notes

Word

Excel

Job description

TD Bank US in Bedford, MA is seeking a Store Supervisor to oversee day-to-day operations, ensure policy compliance, and drive exceptional service. You will supervise tellers and platform activity, handle customer escalations, and lead the team to deliver personalized, compliant financial support.

Ideal candidates have a HS diploma or GED, 2+ years in customer or sales roles, and proven supervisory ability. Notary is preferred; strong communication and organizational skills are essential.