Store Lead: Customer Experience & Operations

TD Bank; Town of Florida (NY); On-site; USD 33,000 - 45,000; Full time

Job summary

TD Bank is seeking a Store Supervisor to oversee daily operations, lead a team of advice and service colleagues, and ensure compliant, efficient delivery of personalized service. The role involves managing tellers, platform tasks, and customer escalations while driving sales and advisory activities.

The position emphasizes team leadership, risk management, and building trusted customer relationships through consultative financial guidance and proactive outreach.

Qualifications

• HS Diploma or GED required; undergraduate degree preferred.
• 2+ years related experience working with customers and/or sales.
• Notary License (preferred).
• Previous supervisory or demonstrated ability to provide direction and coaching.

Responsibilities

• Supervise day-to-day team activities to ensure operational excellence and policy compliance.
• Lead and coach the team to deliver personalized service and sales conversations.
• Manage teller, platform, and customer escalations when needed.
• Engage customers to discuss loan products and financial solutions.

Skills

Supervisory experience

Customer service

Sales experience

Communication

Leadership

Education

HS Diploma or GED

Undergraduate degree preferred

Tools

Outlook

Excel

Lotus Notes

Word

Job description

TD Bank is seeking a Store Supervisor to oversee daily operations, lead a team of advice and service colleagues, and ensure compliant, efficient delivery of personalized service. The role involves managing tellers, platform tasks, and customer escalations while driving sales and advisory activities.

The position emphasizes team leadership, risk management, and building trusted customer relationships through consultative financial guidance and proactive outreach.