Store Supervisor — Lead Customer Experience & Ops

TD Bank; New York (NY); On-site; USD 34,440 - 49,593; Full time

Job summary

TD Bank in Bronx, NY seeks a Store Supervisor to oversee daily operations, ensure policy compliance, and drive exceptional customer service. You will lead teller and platform activities, coach team members, and manage escalations while promoting TD Bank products and services.

The role requires a HS diploma or GED with 2+ years of customer or sales experience; a Notary license is preferred. Strong organizational and communication skills are essential for success in a fast-paced store environment.

Qualifications

• HS Diploma or GED required; undergraduate degree preferred.
• 2+ years related experience working with customers and/or sales in any capacity or equivalent.
• Notary License (preferred).
• Previous supervisory or demonstrated ability in providing direction, decision making, coaching Oversight of Customer Service.

Responsibilities

• Supervises day-to-day team activities to ensure operational excellence and policy compliance.
• Drives and coaches the team to deliver legendary customer and colleague experiences.
• Manages teller and platform workflows, prioritizing tasks and delegating duties.
• Leads customer interactions, cross-sell opportunities, and loan product discussions with active NMLS registration status.

Skills

Customer service

Supervisory skills

Sales experience

Communication skills

Organization

Education

HS Diploma or GED

Undergraduate degree preferred

Tools

Outlook

Lotus Notes

Word

Excel

Job description

TD Bank in Bronx, NY seeks a Store Supervisor to oversee daily operations, ensure policy compliance, and drive exceptional customer service. You will lead teller and platform activities, coach team members, and manage escalations while promoting TD Bank products and services.

The role requires a HS diploma or GED with 2+ years of customer or sales experience; a Notary license is preferred. Strong organizational and communication skills are essential for success in a fast-paced store environment.