Store Lead: Banking Services & Customer Advisory

TD; Andover (MA); On-site; USD 33,000 - 45,000; Full time

Job summary

TD Bank in Andover, Massachusetts, is seeking a Store Supervisor to oversee day-to-day operations, ensure policy compliance, and deliver legendary customer service. You will manage teller operations, platform activities, and customer escalations while coaching a team.

The role emphasizes risk management, sales and relationship development, and execution of the store experience plan. Strong communication, organization, and leadership are essential as you guide staff to meet objectives.

Qualifications

• HS Diploma or GED required; undergraduate degree preferred.
• 2+ years related experience working with customers and or sales in any capacity or equivalent.
• Notary License (preferred).
• Strong organization skills to handle multiple tasks in a fast-paced environment.
• Effective verbal and written communication skills.
• Ability to supervise and lead others.

Responsibilities

• Supervises day-to-day team activities to ensure operational excellence and compliance.
• Manage the Store and run teller side, platform, and customer escalations.
• Lead and coach team on delivering effective customer service and advice.

Skills

Customer service

Supervisory

Coaching

Communication

Education

HS Diploma or GED

Undergraduate degree preferred

Notary License (preferred)

Tools

Outlook

Excel

Job description

TD Bank in Andover, Massachusetts, is seeking a Store Supervisor to oversee day-to-day operations, ensure policy compliance, and deliver legendary customer service. You will manage teller operations, platform activities, and customer escalations while coaching a team.

The role emphasizes risk management, sales and relationship development, and execution of the store experience plan. Strong communication, organization, and leadership are essential as you guide staff to meet objectives.