Store Supervisor – Banking & Customer Experience

TD; Wilmington (DE); On-site; USD 33,000 - 45,000; Full time

Job summary

TD Bank in Wilmington, Delaware seeks a Store Supervisor to lead day-to-day teller and service teams, ensure operational excellence and regulatory compliance, and deliver legendary customer experiences.

The role guides sales and advisory activities, builds trust with customers, and coaches staff on requests, loan products, and mortgage licensing requirements. HS diploma required; 2+ years in customer-facing roles; Notary preferred.

Qualifications

• HS Diploma or GED required; undergraduate degree preferred.
• 2+ years related experience working with customers and/or sales in any capacity or equivalent.
• Notary License (preferred).
• Previous supervisory or demonstrated ability in providing direction, decision making, coaching.
• Proven ability to meet and exceed Customers' expectations.
• Strong organization skills to handle multiple tasks in a fast-paced environment.
• Effective verbal and written communication skills.
• Sound judgment in decision making and problem solving.
• Ability to multi-task and maintain order in the Store.
• Good working knowledge of Outlook, Lotus Notes, Word and Excel.

Responsibilities

• Supervises day-to-day team activities to ensure operational excellence and compliance with policies and procedures.
• Drives, reinforces, and demonstrates meeting Operational, Customer and Sales objectives.
• In the absence of any other manager, the role is expected to manage the Store and have the ability to run the teller side, platform, and Customer escalations.
• Leads, develops and coaches the team on delivering effective Customer service, product, advice conversations and/or advice-giving service; supports service and advice strategies.

Skills

Customer service

Supervisory experience

Communication

Education

HS Diploma or GED

Undergraduate degree

Notary License

Tools

Outlook

Lotus Notes

Word

Excel

Job description

TD Bank in Wilmington, Delaware seeks a Store Supervisor to lead day-to-day teller and service teams, ensure operational excellence and regulatory compliance, and deliver legendary customer experiences.

The role guides sales and advisory activities, builds trust with customers, and coaches staff on requests, loan products, and mortgage licensing requirements. HS diploma required; 2+ years in customer-facing roles; Notary preferred.