Store Supervisor: Customer Advisory & Operations

TD Bank, N.A.; Arundel (DE); On-site; USD 50,000 - 70,000; Full time

Job summary

TD Bank, N.A. is seeking a Store Supervisor to lead day-to-day operations in Wilmington, DE. You will guide tellers, platform staff, and front‑line teams to deliver exceptional service while driving sales and maintaining regulatory compliance.

Strong coaching and communication skills are essential to develop staff and deepen customer relationships. The role requires an HS diploma or GED, with an undergraduate degree preferred, and 2+ years of relevant experience.

Qualifications

• HS Diploma or GED required; higher degree preferred.
• 2+ years related experience working with customers or sales.
• Notary License preferred.
• Experience supervising or leading others.

Responsibilities

• Supervise day-to-day team activities to meet store objectives.
• Provide day-to-day leadership for teller, platform, and customer escalations.
• Drive sales and advisory activities to deepen customer relationships.
• Offer financial advice and educate customers on TD products and campaigns.
• Ensure compliance with bank policies and regulatory guidelines.
• Lead the store's customer experience plan and coaching for frontline staff.

Skills

Organizational skills

Verbal communication

Written communication

Multi-tasking

Decision making

Leadership

Coaching

Customer relationships

CRM tools

Education

HS Diploma or GED

Undergraduate degree preferred

Notary License preferred

Tools

Outlook

Lotus Notes

Word

Excel

Job description

TD Bank, N.A. is seeking a Store Supervisor to lead day-to-day operations in Wilmington, DE. You will guide tellers, platform staff, and front‑line teams to deliver exceptional service while driving sales and maintaining regulatory compliance.

Strong coaching and communication skills are essential to develop staff and deepen customer relationships. The role requires an HS diploma or GED, with an undergraduate degree preferred, and 2+ years of relevant experience.