Retail Store Specialist — Customer Experience Leader

Ocean State; Wilkes-Barre (Luzerne County); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

30% Associate Discount

Wellbeing Time & Care.com Access

Paid Time Off

Comprehensive Health & Wellness

Flexible Spending Account (FSA)

Short-Term Disability

Accolade Care

Job summary

Ocean State Job Lot is seeking a Store Specialist to enhance the customer experience through personable service, accurate transactions, and attentive merchandising across assigned areas.

You will manage daily POS operations, restock displays, and follow company policies while overseeing store activities and associates. Must be 18+, available for nights/weekends, and able to lift up to 35 lbs; full-time benefits include discounts and health coverage.

Qualifications

• Retail merchandising, customer service and/or cashier experience preferred.
• Basic math and reading skills, legible handwriting, and good verbal and written communication skills required.
• Full-time associates must be available to work nights and weekends.
• Must be 18 years of age or older.

Responsibilities

• Build lasting relationships by providing exceptional customer service using the T.R.E.A.T. model.
• Assist customers with inquiries, locate items, complete purchases, handle transactions accurately, and perform advanced POS functions.
• Promote Company-wide customer initiatives (donations, loyalty programs, promotions).
• Maintain visually appealing displays, restock assigned areas, and merchandise new items according to Company guidelines.
• Train and coordinate assigned associates, manage breaks according to policy and regulations.
• Communicate issues and improvement opportunities to store leadership.
• Maintain a safe and organized environment for customers and associates through proactive maintenance and cleaning.
• Handle daily damages and returns according to established procedures.

Skills

Customer service

Merchandising

Cashier experience

Job description

Ocean State Job Lot is seeking a Store Specialist to enhance the customer experience through personable service, accurate transactions, and attentive merchandising across assigned areas.

You will manage daily POS operations, restock displays, and follow company policies while overseeing store activities and associates. Must be 18+, available for nights/weekends, and able to lift up to 35 lbs; full-time benefits include discounts and health coverage.