Retail Store Specialist — Elevate Customer Experience

Ocean State; North Dartmouth (MA); On-site; USD 2,170,000 - 2,307,000; Full time

Benefits offered by this job

30% Associate Discount

Wellbeing Time & Care.com Access

Generous Paid Time Off

Comprehensive Health & Wellness

Flexible Spending Account (FSA)

Short-Term Disability

Accolade Care

Job summary

Ocean State Job Lot is seeking a Store Specialist to create a positive customer experience, process complex POS transactions, and ensure merchandising standards in assigned areas.

This role includes oversight of associates, promoting store initiatives, and maintaining displays. Full-time availability is required, including nights and weekends, with physical tasks like lifting up to 35 lbs. Competitive benefits and employee discounts are provided.

Qualifications

• Prior retail merchandising, customer service and/or cashier experience preferred.
• Basic math and reading skills, legible handwriting, and good verbal and written communication skills are required.
• Full-time associates must have availability to work nights and weekends.
• Must be 18 years of age or older.

Responsibilities

• Build lasting relationships by providing exceptional customer service and a welcoming environment.
• Assist customers with inquiries, locate items, complete purchases, and handle transactions accurately.
• Promote company-wide initiatives, donations, loyalty programs and promotions.
• Maintain visually appealing displays, restock areas, and merchandise new items per guidelines.
• Train and coordinate associates; manage breaks according to policy and regulations.
• Communicate issues and improvement opportunities to store leadership.
• Maintain a safe, organized environment; manage daily damages and returns.
• Oversee assigned associates and activities to ensure smooth operations.

Skills

Retail experience

Customer service

Cashier experience

Job description

Ocean State Job Lot is seeking a Store Specialist to create a positive customer experience, process complex POS transactions, and ensure merchandising standards in assigned areas.

This role includes oversight of associates, promoting store initiatives, and maintaining displays. Full-time availability is required, including nights and weekends, with physical tasks like lifting up to 35 lbs. Competitive benefits and employee discounts are provided.