Store Specialist: Customer Experience & 30% Discount

Ocean State; Gales Ferry (CT); On-site; USD 24,000 - 26,000; Full time

Benefits offered by this job

30% Associate Discount

Wellbeing Time & Care.com Access

Paid Time Off (Sick Time, Vacation, &

Holiday Pay

Health & Wellness (Medical, Dental, V

FSA - Flexible Spending Account

Short-Term Disability

Accolade Care

Job summary

Ocean State Job Lot is hiring a Store Specialist to enhance the customer experience by handling complex transactions and ensuring merchandising standards across assigned areas.

The role emphasizes teamwork, reporting to store leadership, and adherence to policies. This full-time position requires availability for nights and weekends, with a comprehensive benefits package and a 30% associate discount.

Qualifications

• Prior retail merchandising, customer service and/or cashier experience in other retail environments is preferred.
• Basic math and reading skills, legible handwriting, and good verbal and written communication skills are required.
• Full-time associates in this role must have availability to work as needed by the business including nights and weekends.
• Must be 18 years of age or older.

Responsibilities

• Build lasting relationships by providing exceptional customer service through the T.R.E.A.T. model, fostering a welcoming environment.
• Assist customers with inquiries, locate items, complete purchases, handle transactions accurately, and perform advanced point-of-sale functions.
• Promote Company-wide customer initiatives (donations, loyalty programs, promotions).
• Maintain visually appealing displays, restock assigned areas, and merchandise new items according to Company guidelines.
• Train and coordinate assigned associates, manage breaks according to policy and regulations.
• Communicate issues and improvement opportunities to store leadership.
• Maintain a safe and organized environment for customers and associates through proactive maintenance and cleaning.
• Handle daily damages and returns according to established procedures.

Skills

Retail experience

Customer service

Cashier skills

Math

Job description

Ocean State Job Lot is hiring a Store Specialist to enhance the customer experience by handling complex transactions and ensuring merchandising standards across assigned areas.

The role emphasizes teamwork, reporting to store leadership, and adherence to policies. This full-time position requires availability for nights and weekends, with a comprehensive benefits package and a 30% associate discount.