Retail Experience Specialist – POS & Customer Focus

Ocean State; Avon (MA); On-site; USD 2,170,000 - 2,307,000; Full time

Benefits offered by this job

Associate discount 30%

Wellbeing Time & Care.com Access

Paid Time Off

Health & Wellness coverage

FSA

Short-Term Disability

Accolade Care

Job summary

Ocean State Job Lot is looking for a Store Specialist to deliver exceptional customer service, process complex POS transactions, and ensure well-merchandised areas across the store. This role oversees assigned associates and adheres to company policies to maintain a positive shopping environment.

The position is full-time and requires availability nights and weekends. Associates receive a 30% discount, competitive benefits, and opportunities for growth within a supportive retailer network.

Qualifications

• Prior retail merchandising, customer service and/or cashier experience preferred.

Responsibilities

• Build lasting relationships by providing exceptional customer service.
• Assist customers with inquiries, locate items, complete purchases, handle transactions accurately, and perform advanced point-of-sale functions.
• Promote Company-wide customer initiatives (donations, loyalty programs, promotions).
• Maintain visually appealing displays, restock assigned areas, and merchandise new items according to Company guidelines.
• Train and coordinate assigned associates, manage breaks according to policy and regulations.
• Communicate issues and improvement opportunities to store leadership.
• Maintain a safe and organized environment for customers and associates through proactive maintenance and cleaning.
• Handle daily damages and returns according to established procedures.

Skills

Customer service

Retail experience

Cashier experience

Job description

Ocean State Job Lot is looking for a Store Specialist to deliver exceptional customer service, process complex POS transactions, and ensure well-merchandised areas across the store. This role oversees assigned associates and adheres to company policies to maintain a positive shopping environment.

The position is full-time and requires availability nights and weekends. Associates receive a 30% discount, competitive benefits, and opportunities for growth within a supportive retailer network.