Customer Experience & Merchandising Specialist

Ocean State; Montgomeryville (Montgomery County); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

30% associate discount

Wellbeing time & care access

Generous paid time off

Health & wellness benefits

FSA

Short-Term Disability

Accolade Care

Job summary

Ocean State Job Lot is seeking a Store Specialist to deliver outstanding customer service, manage complex POS transactions, and oversee merchandising in assigned areas. You will lead and coordinate associates while ensuring policy compliance and store standards.

This full-time role supports a dynamic retail environment with evening and weekend shifts, a focus on safety, and a commitment to customer satisfaction across our store network.

Qualifications

• Prior retail merchandising, customer service and/or cashier experience preferred.

Responsibilities

• Build lasting relationships by providing exceptional customer service through the T.R.E.A.T. model.
• Assist customers with inquiries, locate items, complete purchases, handle transactions accurately, and perform advanced point-of-sale functions.
• Promote Company-wide customer initiatives (donations, loyalty programs, promotions).
• Maintain visually appealing displays, restock assigned areas, and merchandise new items according to Company guidelines.
• Train and coordinate assigned associates, manage breaks according to policy and regulations.
• Communicate issues and improvement opportunities to store leadership.
• Maintain a safe and organized environment for customers and associates through proactive maintenance and cleaning.
• Handle daily damages and returns according to established procedures.

Skills

Customer service

Cashier

Point-of-sale

Job description

Ocean State Job Lot is seeking a Store Specialist to deliver outstanding customer service, manage complex POS transactions, and oversee merchandising in assigned areas. You will lead and coordinate associates while ensuring policy compliance and store standards.

This full-time role supports a dynamic retail environment with evening and weekend shifts, a focus on safety, and a commitment to customer satisfaction across our store network.