Shift Leader: Drive Sales, Lead Team & Customer Experience

MINISO; Roanoke (AL); On-site; USD 22,000 - 26,000; Full time

Job summary

MINISO is seeking a Shift Leader to assist the Store Manager with daily store operations, training associates, and delivering exceptional customer service. You will help drive KPIs, manage cashiering, opening/closing, merchandising, cash handling, and shipments, while promoting the store’s membership program to build customer loyalty.

The role emphasizes maintaining store standards, fostering a positive team environment, and ensuring a memorable shopping experience for guests and staff alike.

Qualifications

• Strong leadership, interpersonal, and conflict-resolution skills.
• Ability to multitask and maintain composure in a fast-paced environment.
• Basic knowledge of retail operations and POS systems.
• Ability to travel between store locations as needed.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Be empowered to resolve customer concerns professionally and elevate issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA’s customer commitment.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.

Skills

Leadership

Customer service

Multitask

Communication

Cash handling

Education

High school diploma

Associate degree preferred

Tools

POS systems

Job description

MINISO is seeking a Shift Leader to assist the Store Manager with daily store operations, training associates, and delivering exceptional customer service. You will help drive KPIs, manage cashiering, opening/closing, merchandising, cash handling, and shipments, while promoting the store’s membership program to build customer loyalty.

The role emphasizes maintaining store standards, fostering a positive team environment, and ensuring a memorable shopping experience for guests and staff alike.