Shift Leader: Drive Sales, Service & Store Ops

MINISO USA; Minneapolis (MN); On-site; USD 23,419 - 25,485; Full time

Job summary

MINISO USA is seeking a Shift Leader to support the Store Manager with daily store operations, training associates, and delivering exceptional customer service. The role helps achieve KPIs, maintains store standards, and handles cashiering, opening/closing, merchandising, and shipment processing.

You will promote MINISO USA’s membership program, foster a positive team environment, and drive store performance while ensuring a memorable customer experience.

Qualifications

• High school diploma or equivalent required.
• 1+ years of experience as keyholder, supervisor, or shift leader in retail.
• Basic knowledge of retail operations and POS systems.
• Ability to travel between store locations.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Be empowered to resolve customer concerns professionally and elevate issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA’s customer commitment.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.
• Strong leadership, interpersonal, and conflict‑resolution skills.
• Ability to multitask and maintain composure in a fast‑paced environment.
• Basic knowledge of retail operations and POS systems.
• Ability to travel between store locations as needed.
• High school diploma or equivalent; associate degree preferred.
• 1+ years of experience as a keyholder, supervisor, or shift leader, preferably in the retail industry.

Skills

Leadership

Customer service

Cash handling

Multitasking

Communication

Team leadership

Conflict resolution

Education

High school diploma or equivalent

Associate degree preferred

Tools

POS systems

Job description

MINISO USA is seeking a Shift Leader to support the Store Manager with daily store operations, training associates, and delivering exceptional customer service. The role helps achieve KPIs, maintains store standards, and handles cashiering, opening/closing, merchandising, and shipment processing.

You will promote MINISO USA’s membership program, foster a positive team environment, and drive store performance while ensuring a memorable customer experience.