Store Shift Leader - Customer Service & Ops

Royal Farms; Edgewood (MD); Hybrid; USD 22,000 - 30,000; Full time

Job summary

Royal Farms in Edgewood, MD, is seeking a Team Leader to oversee store operations on duty and act as the Person in Charge in the absence of a senior manager. You’ll assist in customer service, product availability, safety, shift management, and vendor care.

You will coach teammates, ensure outstanding service, manage tasks, and uphold safety standards while driving sales and cost controls. The role requires leadership and communication skills, with preferred food service/retail management

Qualifications

• Must be at least 18 years old and have a high school diploma or GED.
• Strong written, verbal, and interpersonal communication skills.
• Demonstrated supervisory and leadership abilities to manage teams.
• Preferred: 1 year of food service or retail management experience.
• ANSI-approved Food Safety Manager Certification is a plus.

Responsibilities

• Deliver outstanding customer service and maintain friendly store environment.
• Coach and support team members to provide consistent, knowledgeable service.
• Oversee shift operations as Person in Charge when senior staff is unavailable.
• Ensure compliance with safety, cash controls, and SOPs across tasks.
• Onboard and train teammates to uphold operational standards.

Skills

Communication skills

Leadership

Supervisory skills

Interpersonal skills

Team development

Education

High School Diploma or GED

ANSI Food Safety Manager Certification

Tools

POS system

Cash handling

Job description

Royal Farms in Edgewood, MD, is seeking a Team Leader to oversee store operations on duty and act as the Person in Charge in the absence of a senior manager. You’ll assist in customer service, product availability, safety, shift management, and vendor care.

You will coach teammates, ensure outstanding service, manage tasks, and uphold safety standards while driving sales and cost controls. The role requires leadership and communication skills, with preferred food service/retail management