Store Team Leader: Customer Experience & Ops

Royal Farms; Middle River (MD); Hybrid; USD 18,000 - 30,000; Full time

Job summary

Royal Farms in Maryland seeks a Team Leader responsible for the full store operations while on duty, acting as PIC when needed, and supporting management on customer service, product availability, and safety.

You will supervise shift execution, train team members, ensure cash controls, food service programs, and maintain store cleanliness, with emphasis on leadership, accountability, and brand standards.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED.
• Strong written, verbal, and interpersonal communication skills.
• Demonstrated strong supervisory and organizational skills.
• Demonstrated leadership and ability to inspire and develop team members.

Responsibilities

• Oversee store operations as PIC when senior leader is absent.
• Coach and support team to deliver friendly, knowledgeable service.
• Ensure food service programs are executed and maintained.
• Maintain cash controls and safety procedures; ensure policy compliance.

Skills

Communication skills

Supervisory skills

Leadership abilities

Team development

Education

High school diploma or GED

ANSI Food Safety Manager Certification

Job description

Royal Farms in Maryland seeks a Team Leader responsible for the full store operations while on duty, acting as PIC when needed, and supporting management on customer service, product availability, and safety.

You will supervise shift execution, train team members, ensure cash controls, food service programs, and maintain store cleanliness, with emphasis on leadership, accountability, and brand standards.