Store Shift Lead: Ops & Customer Experience

Walgreens; Kennebunk (ME); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Kennebunk, ME is hiring for a store team member who can open and close the store in the absence of management, handle cash, and prepare the floor and stock room for business hours. You will assist customers, process returns, refunds, and ensure pricing and signage are accurate.

The role emphasizes delivering a distinctive customer experience, supporting back-room operations, and maintaining inventory and store systems. English fluency and prior leadership experience are required.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state. An Equal Opportunity Employer, including disability/veterans.

Responsibilities

• Opens and closes the store in the absence of management, including cash handling and ensuring the floor and stock room are ready for the business day.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers by greeting them and assisting with products and services to resolve issues.
• Maintains accurate inventory counts and proper pricing/signage to ensure compliance with local regulations.
• Supports back-room operations, including vendor deliveries and merchandise resets as directed.

Skills

Leadership

Cash handling

Customer service

English proficiency

Store operations

POS systems

Tools

POS systems

Job description

Walgreens in Kennebunk, ME is hiring for a store team member who can open and close the store in the absence of management, handle cash, and prepare the floor and stock room for business hours. You will assist customers, process returns, refunds, and ensure pricing and signage are accurate.

The role emphasizes delivering a distinctive customer experience, supporting back-room operations, and maintaining inventory and store systems. English fluency and prior leadership experience are required.