Store Shift Lead: Customer Experience & Ops Leader

Walgreens; Yarmouth (ME); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Maine, Yarmouth, is seeking a Retail Key Holder to support store operations and customer experience. You will open/close the store in the manager's absence, handle cash and transactions, assist with inventory, and help maintain displays.

Strong leadership and English skills are required, with a focus on service excellence and teamwork. The role calls for at least one year of supervisory or key holder experience, with a commitment to delivering first-rate customer service and

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Prefer knowledge of store inventory control.
• Obtains or maintains required state licenses/certifications if applicable.

Responsibilities

• Opens and closes the store in the absence of management, including cash handling and ensuring floor and stock room readiness.
• Completes returns, voids, refunds, cash drops, and provides change as requested to registers.
• Delivers a distinctive, high-quality customer experience.
• Greets customers and assists with products and services to resolve issues and ensure satisfaction.
• Registers all sales accurately, audits scanning errors, price verifications, and voids.
• Assist with displays and resets of promotional merchandise and pricing signage to comply with local regulations.

Skills

Leadership

Customer service

Cash handling

Communication

English proficiency

Inventory control

Job description

Walgreens in Maine, Yarmouth, is seeking a Retail Key Holder to support store operations and customer experience. You will open/close the store in the manager's absence, handle cash and transactions, assist with inventory, and help maintain displays.

Strong leadership and English skills are required, with a focus on service excellence and teamwork. The role calls for at least one year of supervisory or key holder experience, with a commitment to delivering first-rate customer service and