Store Shift Lead: Customer Experience & Ops Captain

Walgreens; Winslow (ME); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a reliable team member in Winslow, ME to open and close the store when management is unavailable, handle cash and POS duties, and ensure the floor and stock room are ready for business. You will assist customers, process returns, and support inventory and displays with a focus on service quality.

The role emphasizes delivering a distinctive customer experience, collaboration with the team, and adherence to policies.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Completes product returns, refunds, and cash drops; provides change as requested.
• Delivers a distinctive and delightful customer experience.
• Greet customers and assist with products and services; resolve issues for a positive experience.
• Models customer service best practices for the team.
• Assist with and coach others on inventory, pricing, and displays.

Skills

Leadership experience

Customer service

Cash handling

Retail operations

Education

High school diploma

Tools

POS system

Job description

Walgreens is seeking a reliable team member in Winslow, ME to open and close the store when management is unavailable, handle cash and POS duties, and ensure the floor and stock room are ready for business. You will assist customers, process returns, and support inventory and displays with a focus on service quality.

The role emphasizes delivering a distinctive customer experience, collaboration with the team, and adherence to policies.