Store Shift Lead: Opening/Closing & Customer Experience

Walgreens; Tinley Park (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a retail team member to help open and close the store when management is unavailable, ensuring cash handling, inventory accuracy, and clean store conditions. You will assist with vendor deliveries, processing returns, and delivering a standout customer experience.

The role emphasizes bilingual English communication, equity in service delivery, and adherence to pricing and display standards. Training will be provided to maintain operational excellence across departments.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management, including cash handling and ensuring readiness for business.
• Process returns, voids, refunds, and cash drops with accuracy.
• Engage customers, resolve issues, and deliver a distinctive customer experience.
• Assist with vendor deliveries and backdoor access when needed.
• Maintain inventory accuracy and display integrity across departments.

Skills

Leadership experience

Cash handling

Customer service

English language

Education

PTCB certification or pharmacy license

Tools

Store systems

Job description

Walgreens is seeking a retail team member to help open and close the store when management is unavailable, ensuring cash handling, inventory accuracy, and clean store conditions. You will assist with vendor deliveries, processing returns, and delivering a standout customer experience.

The role emphasizes bilingual English communication, equity in service delivery, and adherence to pricing and display standards. Training will be provided to maintain operational excellence across departments.