Store Shift Lead: Open/Close, Service & Ops

Walgreens; Kentucky; On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a Store Key Holder to manage operations when management is unavailable, ensuring the store opens and closes smoothly and cash handling is accurate. You will assist with deliveries, merchandising, and inventory, while delivering Walgreens’ signature customer experience.

You will greet customers, resolve issues, and coach team members on service best practices. The role supports store operations, pricing, and regulatory compliance under supervision.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store when management is absent, including required system start-ups and cash handling.
• Complete product returns, order voids, customer refunds, cash drops to the safe, and provide change to registers.
• Model and deliver a distinctive and delightful customer experience.
• Greet customers and assist with products and services, resolving issues for a positive experience.
• Open back door for vendor deliveries and assist with warehouse and vendor ordering processes.
• Manage cash registers, register accuracy, price checks, and voids.
• Assist with displays, pricing, and merchandising to match policies and promotions.
• Maintain accurate inventory and stockroom counts, rotate stock, and support shelf replenishment.

Skills

Leadership

Customer Service

Cash Handling

English Fluency

Tools

POS systems

Job description

Walgreens is seeking a Store Key Holder to manage operations when management is unavailable, ensuring the store opens and closes smoothly and cash handling is accurate. You will assist with deliveries, merchandising, and inventory, while delivering Walgreens’ signature customer experience.

You will greet customers, resolve issues, and coach team members on service best practices. The role supports store operations, pricing, and regulatory compliance under supervision.