Store Shift Lead: Elevate Customer Experience & Operations

Walgreens; Commack (NY); On-site; USD 26,000 - 30,000; Full time

Job summary

Walgreens is seeking a store associate capable of opening and closing the store in the absence of management, handling cash, and ensuring the floor and stock room are ready for business. You will open the back door for deliveries and manage daily cash tasks with precision.

As a key holder, you will engage customers, resolve issues, and model Walgreens service standards while coaching other team members in displays, pricing, and inventory accuracy to deliver a delightful customer experience.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store, handling required systems start-ups, cash handling, and ensuring store readiness.
• Completes product returns, refunds, cash drops, and provides change to registers.
• Engages customers and patients, greeting them and offering assistance to ensure a positive experience.
• Models customer service best practices and drives a distinctive Walgreens service standard across the team.
• Maintains accurate cash handling, pricing, and signage; records scanning errors and price verifications.
• Supervises and coaches team members in warehouse/vendor processes, displays, inventory, and housekeeping.

Skills

Leadership experience

English fluency

Job description

Walgreens is seeking a store associate capable of opening and closing the store in the absence of management, handling cash, and ensuring the floor and stock room are ready for business. You will open the back door for deliveries and manage daily cash tasks with precision.

As a key holder, you will engage customers, resolve issues, and model Walgreens service standards while coaching other team members in displays, pricing, and inventory accuracy to deliver a delightful customer experience.