Store Shift Lead - Open/Close & Customer Experience

Walgreens; Franklin (MA); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Franklin, MA is seeking a Customer Experience associate to open/close the store in the absence of management and ensure readiness for the business day. You will handle cash, process returns, refunds, and pricing while delivering an engaging customer experience.

Responsibilities include assisting customers with products, supporting inventory and displays, and maintaining compliance with store policies to ensure a clean, welcoming environment for all shoppers.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management and ensure readiness.
• Complete returns, refunds, cash drops, and maintain cash register accuracy.
• Model and deliver a distinctive, delightful customer experience.
• Engage customers, assist with products and services, and resolve issues.
• Assist with inventory, pricing changes, displays, and housekeeping.
• Maintain store safety, compliance, and orderly appearance.

Skills

Leadership experience

English proficiency

Job description

Walgreens in Franklin, MA is seeking a Customer Experience associate to open/close the store in the absence of management and ensure readiness for the business day. You will handle cash, process returns, refunds, and pricing while delivering an engaging customer experience.

Responsibilities include assisting customers with products, supporting inventory and displays, and maintaining compliance with store policies to ensure a clean, welcoming environment for all shoppers.