Store Shift Lead: Lead Operations & Customer Experience

Walgreens; Cuba (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in the United States is seeking a dedicated team member to support daily operations and customer service. You will open and close the store when management is not present, handle cash, and ensure the floor and stock room are ready for business.

You will resolve customer inquiries, support store training, and help maintain order and pricing integrity on the floor and at the register. This role emphasizes dependable leadership and a proactive customer focus.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Experience opening/closing the store and handling cash.

Responsibilities

• Open and close the store in the absence of management and handle cash.
• Process returns, voids, refunds, cash drops to the safe, and provide change to registers.
• Model and deliver distinctive customer service and experience.
• Serve as liaison between management and team when store management is not present.
• Assist with training, communications, and discipline reporting as needed.

Skills

Leadership

Retail key holder

Customer service

Job description

Walgreens in the United States is seeking a dedicated team member to support daily operations and customer service. You will open and close the store when management is not present, handle cash, and ensure the floor and stock room are ready for business.

You will resolve customer inquiries, support store training, and help maintain order and pricing integrity on the floor and at the register. This role emphasizes dependable leadership and a proactive customer focus.