Store Shift Lead: Customer Experience & Operations

Walgreens; Washington (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking team members to support store operations and customer service. Responsibilities include opening and closing the store when management is not present, handling cash and pricing tasks, assisting customers, and maintaining displays and inventory.

The role emphasizes delivering a distinctive customer experience, engaging customers, resolving questions, and ensuring smooth daily operations across sales, returns, and merchandising.

Qualifications

• 1 year of leadership, supervisory, or retail key holder experience.
• Fluent reading, writing, and speaking English.

Responsibilities

• Open and close the store when management is absent, handling required systems start-up and cash handling.
• Complete product returns, order voids, customer refunds, cash drops to the safe, and provide change to registers.
• Model and deliver a distinctive customer experience.
• Engage customers and patients, greet and assist with products and services, and resolve issues.

Skills

Leadership

Retail experience

Customer service

English fluency

Job description

Walgreens is seeking team members to support store operations and customer service. Responsibilities include opening and closing the store when management is not present, handling cash and pricing tasks, assisting customers, and maintaining displays and inventory.

The role emphasizes delivering a distinctive customer experience, engaging customers, resolving questions, and ensuring smooth daily operations across sales, returns, and merchandising.