Store Shift Lead: Customer Experience & Operations

Walgreens; Berkley (CO); On-site; USD 25,000 - 29,000; Full time

Job summary

Walgreens in the United States is seeking team members to support daily store operations and customer service. You will open and close the store when management is unavailable, manage cash handling, refunds, and price changes, and ensure the floor and stock room are prepared for the business day.

The role emphasizes delivering a distinctive customer experience, assisting with backdoor deliveries, inventory accuracy, and maintaining store cleanliness and order.

Qualifications

• At least 1 year of leadership or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.
• Knowledge of store inventory control is a plus.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including all required systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers by greeting them and offering assistance with products and services; resolves issues and answers questions.
• Assists with and coaches team members in warehouse and vendor ordering processes; handles backdoor deliveries.
• Maintains accurate inventory counts and store appearance; ensures pricing and signage are correct.
• Performs basic bookkeeping tasks and supports store operations and maintenance.

Skills

English fluency

Leadership experience

Job description

Walgreens in the United States is seeking team members to support daily store operations and customer service. You will open and close the store when management is unavailable, manage cash handling, refunds, and price changes, and ensure the floor and stock room are prepared for the business day.

The role emphasizes delivering a distinctive customer experience, assisting with backdoor deliveries, inventory accuracy, and maintaining store cleanliness and order.