Store Shift Lead: Customer Experience & Operations

Walgreens; Wyoma (MA); On-site; USD 25,000 - 29,000; Full time

Job summary

Walgreens is seeking a customer-focused team member to support store operations and provide a distinctive Walgreens experience. The role includes opening and closing the store and managing cash handling to ensure a secure start and end of day.

You will assist with price checks and customer service to keep shelves ready for customers. Responsibilities extend to processing returns, refunds, and cash drops while helping to train and guide team members in service standards and operational tasks.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent reading, writing, and speaking English.
• PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management and manages required systems start-ups.
• Completes cash handling, refunds, and price verifications on registers.
• Engages customers to deliver a distinctive Walgreens experience.

Skills

Customer service

Leadership

Retail knowledge

English fluency

Education

PTCB certification or pharmacy license

Job description

Walgreens is seeking a customer-focused team member to support store operations and provide a distinctive Walgreens experience. The role includes opening and closing the store and managing cash handling to ensure a secure start and end of day.

You will assist with price checks and customer service to keep shelves ready for customers. Responsibilities extend to processing returns, refunds, and cash drops while helping to train and guide team members in service standards and operational tasks.