Store Shift Lead: Elevate Customer Experience & Store Ops

Walgreens; Ashland City (TN); On-site; USD 17,000 - 28,000; Full time

Job summary

Walgreens in Ashland City, TN, is seeking a dynamic team member to support store operations, customer service and daily back-of-house tasks. You will open and close the store in the absence of management, handle cash and price changes, and assist with vendor deliveries.

The role emphasizes delivering a distinctive customer experience, training staff, and maintaining accurate inventories and store presentation. Prior leadership or key holder experience and fluent English are required.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including required systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers by greeting them and assisting with products and services, resolving issues for a positive experience.
• Communicates store tasks to team members when management is not present and reports disciplinary issues to management.
• Supports store operations including inventory counts, pricing tasks, and basic bookkeeping activities as needed.

Skills

Leadership experience

Retail experience

English proficiency

Job description

Walgreens in Ashland City, TN, is seeking a dynamic team member to support store operations, customer service and daily back-of-house tasks. You will open and close the store in the absence of management, handle cash and price changes, and assist with vendor deliveries.

The role emphasizes delivering a distinctive customer experience, training staff, and maintaining accurate inventories and store presentation. Prior leadership or key holder experience and fluent English are required.