Store Shift Lead: Elevate Customer Experience & Ops

Walgreens Co.; West Des Moines (IA); On-site; USD 25,000 - 30,000; Full time

Job summary

Walgreens Co. is seeking a store team member to support opening/closing, cash handling, and customer service in a fast-paced retail setting. You will assist customers, handle returns, and help maintain pricing accuracy and shelf presentation.

The role emphasizes goodwill, compliance with store policies, and collaboration with management and teammates to ensure a positive shopping experience.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent reading, writing, and speaking English.
• Obtains and maintains a valid PTCB certification or pharmacy license as required by state.
• Inventory knowledge preferred.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Completes product returns, refunds, and cash handling to the safe.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and provides assistance with products and services to ensure a positive experience.
• Maintains accurate cash register records, price verifications, and voids.
• Keeps store clean, organized, and compliant with policies and local regulations.

Skills

Leadership experience

English proficiency

Education

PTCB certification or state license

Job description

Walgreens Co. is seeking a store team member to support opening/closing, cash handling, and customer service in a fast-paced retail setting. You will assist customers, handle returns, and help maintain pricing accuracy and shelf presentation.

The role emphasizes goodwill, compliance with store policies, and collaboration with management and teammates to ensure a positive shopping experience.