Store Shift Lead: Customer Experience & Ops

Walgreens Co.; Waterloo (IA); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. is seeking a capable retail teammate to open and close the store in the absence of management, handle cash, process refunds, and ensure a welcoming customer experience. You will assist with inventory, pricing, and merchandising, while maintaining store presentation and compliance with company policies.

The role emphasizes teamwork, proactive service, and reliability in a dynamic retail environment across the store floors and backroom.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.
• Ability to handle cash and deliver good customer service.

Responsibilities

• Open and close the store in the absence of store management and ensure cash handling readiness.
• Process returns, refunds, voids, and ensure accurate cash drops.
• Deliver a friendly, delightful customer experience and assist customers.
• Assist with inventory, pricing, merchandising, and stock organization.
• Support backroom operations, vendor deliveries, and door security.
• Maintain store appearance, cleanliness, and compliance with policies.

Skills

Leadership experience

Retail key holder

Supervisory experience

Customer service

Education

PTCB certification or pharmacy license

Tools

POS system

Cash handling systems

Inventory software

Job description

Walgreens Co. is seeking a capable retail teammate to open and close the store in the absence of management, handle cash, process refunds, and ensure a welcoming customer experience. You will assist with inventory, pricing, and merchandising, while maintaining store presentation and compliance with company policies.

The role emphasizes teamwork, proactive service, and reliability in a dynamic retail environment across the store floors and backroom.