Store Shift Lead - Customer & Ops Coach

Walgreens; Falmouth (MA); On-site; USD 25,000 - 29,000; Full time

Job summary

Walgreens in Falmouth, MA is hiring for a role that opens and closes the store, handles transactions, and delivers an exceptional customer experience. You will engage customers, assist with products, and support backroom operations while upholding company policies.

The position emphasizes leadership, cash handling, inventory management, and compliance with local laws, offering opportunities to model service excellence and train fellow team members.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store, handles cash, and ensures the floor and stock room are ready for the day.
• Completes product returns, order voids, customer refunds, and cash drops.
• Delivers a distinctive and delightful customer experience.
• Engages customers by greeting them and assisting with products and services.
• Models customer service best practices for the team.
• Holds store keys to open/close in the absence of management.
• Assists with vendor deliveries and backroom operations.
• Registers sales accurately and records scanning errors and price verifications.
• Maintains inventory accuracy and proper pricing signage.
• Ensures compliance with state/local laws on regulated products.

Skills

Leadership

English proficiency

Job description

Walgreens in Falmouth, MA is hiring for a role that opens and closes the store, handles transactions, and delivers an exceptional customer experience. You will engage customers, assist with products, and support backroom operations while upholding company policies.

The position emphasizes leadership, cash handling, inventory management, and compliance with local laws, offering opportunities to model service excellence and train fellow team members.