Shift Lead - Customer Experience & Store Operations

Walgreens; Falmouth (ME); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Falmouth, ME is seeking a flexible team member to support store operations during management absence. You will open/close the store, handle cash, assist with deliveries, and ensure shelves and back stock are ready for customers.

You will engage customers, resolve questions, process returns and refunds, and help maintain pricing and displays. The role emphasizes strong service, accuracy, and teamwork in a fast-paced retail environment.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management, including required systems start-ups and cash handling.
• Complete product returns, order voids, customer refunds, cash drops to the safe, and provide change.
• Models and delivers a distinctive and delightful customer experience.
• Engage customers and patients by greeting them and offering assistance with products and services; resolve issues to ensure a positive experience.
• Maintain and check store operations, pricing, displays, inventory, and housekeeping to support daily business.

Skills

Leadership experience

Retail key holder

Customer service

English fluency

Job description

Walgreens in Falmouth, ME is seeking a flexible team member to support store operations during management absence. You will open/close the store, handle cash, assist with deliveries, and ensure shelves and back stock are ready for customers.

You will engage customers, resolve questions, process returns and refunds, and help maintain pricing and displays. The role emphasizes strong service, accuracy, and teamwork in a fast-paced retail environment.