Store Shift Lead: Customer Experience & Operations

Walgreens; Natick (MA); On-site; USD 25,000 - 29,000; Full time

Job summary

Walgreens in Natick, MA is seeking a front-line leader to help run daily store operations in the absence of store management. The role includes opening/closing the store, handling cash, assisting customers, and supporting inventory and merchandising. You will model exceptional customer service and train teammates on service standards.

The position emphasizes accurate pricing, proper signage, and pro-active customer assistance to ensure a distinctive Walgreens experience for every guest.

Qualifications

• One year of leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of management, including start-ups and cash handling.
• Completes cash handling tasks, returns, refunds, and cash drops to the safe; provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services; resolves issues to ensure a positive experience.
• Maintains accurate inventory counts, pricing signage, and displays; supports merchandising and resets.
• Acts as liaison between management and team when store management is not present.

Skills

Leadership experience

English fluency

Job description

Walgreens in Natick, MA is seeking a front-line leader to help run daily store operations in the absence of store management. The role includes opening/closing the store, handling cash, assisting customers, and supporting inventory and merchandising. You will model exceptional customer service and train teammates on service standards.

The position emphasizes accurate pricing, proper signage, and pro-active customer assistance to ensure a distinctive Walgreens experience for every guest.