Store Shift Lead: Customer Experience & Ops

Walgreens; Marshfield (MA); On-site; USD 24,796 - 28,929; Full time

Job summary

Walgreens is seeking a role focused on customer experience and store operations in Marshfield, MA. The position involves opening/closing the store in management's absence, handling cash, processing transactions, and delivering a distinctive customer experience daily.

The role supports inventory control, pricing updates, and front-end duties, with opportunities to assist at the pharmacy outlet window as needed. Prior supervisory exposure is preferred.

Qualifications

• At least one year in a supervisory or retail lead role.
• Strong English reading, writing and speaking skills.
• Knowledge of store inventory control preferred.
• PTCB certification or pharmacy license as required by state.

Responsibilities

• Open and close the store in the absence of management, including cash handling and start-ups.
• Process returns, refunds, cash drops, and register transactions with accuracy.
• Provide an exceptional, welcoming customer experience.
• Assist with inventory, pricing, displays, and backroom organization.
• Support pharmacy operations at the outlet window as needed.

Skills

Leadership experience

Customer service

English fluency

Cash handling

Education

PTCB certification or pharmacy license

Tools

POS systems

Inventory tracking

Job description

Walgreens is seeking a role focused on customer experience and store operations in Marshfield, MA. The position involves opening/closing the store in management's absence, handling cash, processing transactions, and delivering a distinctive customer experience daily.

The role supports inventory control, pricing updates, and front-end duties, with opportunities to assist at the pharmacy outlet window as needed. Prior supervisory exposure is preferred.