Store Shift Lead: Customer Experience & Store Ops

Walgreens; Providence (RI); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens in Providence is seeking an associate who will open and close the store when management is unavailable, handle cash, and ensure shelves and backroom readiness. The role includes assisting vendors, processing returns, and delivering customer service that reflects Walgreens standards.

Responsibilities cover inventory accuracy, pricing updates, displays and cleanliness, and basic bookkeeping. The position requires one year of leadership or key-holder experience and English fluency.

Qualifications

• One year of leadership or retail key holder experience.
• Fluent in reading, writing, and speaking English.
• Preferred knowledge of store inventory control and cash handling.

Responsibilities

• Opens and closes the store in the absence of store management, including cash handling and start-up procedures.
• Completes returns, refunds, cash drops, and provides change at registers.
• Delivers a distinctive customer experience and assists customers with products and services.
• Greet customers, answer questions, and model best practices for service excellence.
• Maintain inventory accuracy, assist with pricing, displays, and backroom organization.
• Support with vendor deliveries, backdoor access, and basic bookkeeping tasks as needed.

Skills

Leadership experience

Customer service

English fluency

Tools

POS systems

Job description

Walgreens in Providence is seeking an associate who will open and close the store when management is unavailable, handle cash, and ensure shelves and backroom readiness. The role includes assisting vendors, processing returns, and delivering customer service that reflects Walgreens standards.

Responsibilities cover inventory accuracy, pricing updates, displays and cleanliness, and basic bookkeeping. The position requires one year of leadership or key-holder experience and English fluency.