Store Shift Lead: Customer Experience & Ops Leader

Walgreens; Norwood (OH); On-site; USD 23,000 - 28,000; Part time

Job summary

Walgreens in Norwood, OH is seeking a part-time team member to open and close the store in the absence of management, handle cash and customer service tasks, and maintain accurate pricing and displays. The role emphasizes delivering a distinctive customer experience and supporting back-office routines.

Qualified candidates will have at least one year in leadership or retail roles, be fluent in English, and may pursue PTCB certification or a pharmacy license.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management and ensures readiness for business.
• Handles customer refunds, returns, cash drops, and provides change as needed.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers, resolves issues, and answers questions to ensure a positive experience.
• Stays accountable for inventory accuracy, pricing tasks, and basic department upkeep.
• Coaches team members on store processes and participates in displays and maintenance.

Skills

Leadership experience

Retail experience

Customer service

Fluent English

Education

PTCB certification or pharmacy license

Tools

Cash register

Point of Sale system

Cash handling

Job description

Walgreens in Norwood, OH is seeking a part-time team member to open and close the store in the absence of management, handle cash and customer service tasks, and maintain accurate pricing and displays. The role emphasizes delivering a distinctive customer experience and supporting back-office routines.

Qualified candidates will have at least one year in leadership or retail roles, be fluent in English, and may pursue PTCB certification or a pharmacy license.