Store Shift Lead - Customer Experience & Ops

Walgreens; Mason (OH); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Mason, OH, is seeking a customer-focused team member to support store operations and create a delightful shopping experience. You will open and close the store in the absence of management, manage cash handling, and assist with deliveries to ensure smooth daily operations.

You will greet customers, help with products and services, handle returns and refunds, keep pricing accurate, and maintain clean displays while adhering to store policies and safety regulations.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Minimum 1 year of leadership/retail key holder experience.
• Familiarity with store systems and point-of-sale operations.

Responsibilities

• Open and close the store in the absence of management, including systems start-ups and cash handling.
• Complete product returns, order voids, customer refunds, cash drops, and provide change to cash registers.
• Model and deliver a distinctive and delightful customer experience.
• Engage customers and assist with products, resolving issues to ensure a positive experience.
• Maintain inventory accuracy and pricing signage; assist with displays and checks.
• Support with vendor deliveries, order reviewing, and backroom organization.

Skills

Fluent English

Education

1 year leadership/retail key holder experience

Tools

Store systems knowledge

Job description

Walgreens in Mason, OH, is seeking a customer-focused team member to support store operations and create a delightful shopping experience. You will open and close the store in the absence of management, manage cash handling, and assist with deliveries to ensure smooth daily operations.

You will greet customers, help with products and services, handle returns and refunds, keep pricing accurate, and maintain clean displays while adhering to store policies and safety regulations.