Store Shift Lead: Customer Experience & Ops Leader

Walgreens; Monmouth (IL); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens is seeking aStore Associate to support operations and customer service at our Illinois location. The role involves opening the store in the absence of management, handling cash, and ensuring the store is ready for the business day.

You will assist with backdoor deliveries, refunds, and price changes while delivering a friendly, helpful customer experience. Ideal candidates have at least one year of leadership or supervisory experience, fluency in English, and familiarity with store

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including cash handling and ensuring readiness for business day.
• Completes cash drops to the safe and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services.
• Monitors and improves customer service practices to deliver a superior experience.
• Maintains accurate inventory counts and assists with pricing and merchandising tasks.

Skills

Leadership experience

Retail experience

Customer service

POS system proficiency

Tools

Store systems

POS system

Job description

Walgreens is seeking aStore Associate to support operations and customer service at our Illinois location. The role involves opening the store in the absence of management, handling cash, and ensuring the store is ready for the business day.

You will assist with backdoor deliveries, refunds, and price changes while delivering a friendly, helpful customer experience. Ideal candidates have at least one year of leadership or supervisory experience, fluency in English, and familiarity with store