Store Shift Lead: Customer Experience & Ops

Walgreens; Roselle (IL); On-site; USD 23,419 - 27,552; Full time

Job summary

Walgreens is seeking an associate in Roselle, IL to support store operations, cash handling, and customer service in the absence of store management. You will open the store, process returns and refunds, and assist with inventory and merchandising to ensure a smooth day-start.

The role emphasizes delivering a distinctive customer experience while maintaining store standards. Responsibilities include greeting customers, resolving inquiries, coaching teammates, and ensuring accurate pricing and

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management and handles required systems start-ups and cash handling.
• Completes returns, voids, refunds, cash drops to the safe, and provides change to registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers by greeting and assisting with products and services; resolves issues to ensure a positive experience.
• Maintains store readiness, pricing, stock rotation, and clean, organized departments and signage.

Skills

Leadership experience

Customer service

English fluency

Store inventory control

Job description

Walgreens is seeking an associate in Roselle, IL to support store operations, cash handling, and customer service in the absence of store management. You will open the store, process returns and refunds, and assist with inventory and merchandising to ensure a smooth day-start.

The role emphasizes delivering a distinctive customer experience while maintaining store standards. Responsibilities include greeting customers, resolving inquiries, coaching teammates, and ensuring accurate pricing and